Who can purchase from Maryland Correctional Enterprises?
The sale of products and services produced by MCE is limited to state and local government agencies, state contractors, political subdivisions, non-profit organizations, and as permitted under the Private Sector/Prison Industry Enhancement (PIE) Certification Program of the U.S. Bureau of Justice Assistance.
How do I register as a customer?
New customers: you will need to complete the “New User ID Registration” form. This form will confirm your validation and once approved, you will receive an email with your temporary password.
Existing customers: you may “login” from the homepage or at the time of checkout.
Where can I locate the most current pricing?
The prices quoted in our catalog are subject to change with approval from the Department of General Services. Therefore, current prices of individual items may differ from the prices quoted in our catalog. Please refer to our website for the most current pricing.
How can I get pricing for custom or special orders?
1. Contact your Sales Representative at (410) 540-5400.
2. Contact Customer Service at (410) 540-5454.
3. Email Customer Service.
What are your shipping and handling charges?
Effect July 1, 2009 any order $25.00 or less with have an $8.00 shipping fee.
There is no shipping and handling charges for orders over $25.00 when shipping within the State of Maryland.
How can I request a catalog?
1. Complete the online Literature Request form.
2. Email our Marketing Department.
3. Contact Customer Service at (410) 540-5454.
How do I apply for employment with Maryland Correctional Enterprises?
Please visit our list of job opportunities under the “Careers at MCE” heading or click here.
Does Maryland Correctional Enterprises have products listed in the BRCPC (Baltimore Regional Cooperative Purchasing Committee) or Metro contract?
Yes, all of MCE’s furniture items are included in the County government purchasing contract.
Does Maryland Correctional Enterprises have products listed in the GSA (General Services Administration) contract?
No, the GSA is a federal purchasing contract which applies to U.S. Federal government agencies only.
Are any of your products GREENGUARD Certified?
Yes, MCE has many products already certified including: seating, systems furniture, tables, and accessory items. Please refer to the GREENGUARD location on our home page.
How do I check the status of my order?
Please contact Customer Service Representative at (410) 540-5454 (furniture); (410) 540-5456 (textiles) or (410) 540-5555 (graphics). Please have either your purchase order number or your customer order number available. To view delivery times on our standard products, please refer to Delivery Times.
What type of payment does Maryland Correctional Enterprises accept?
We accept orders using VISA, MasterCard, and purchase orders from approved agencies.
How can I place an order with Maryland Correctional Enterprises?
1. Online: using our secure shopping cart ordering option .
2. Credit card: orders can be placed by phone with our Customer Service department at (410) 540-5454 (furniture); (410) 540-5456 (textiles) or (410) 540-5555 (graphics).
3. Fax to our Customer Service Department: (410) 540-5569.
4. Email to our Customer Service Department.
5. Mailed to: Maryland Correctional Enterprises, 7275 Waterloo Road, Jessup, MD 20794 (Credit Card Form).
How do I obtain a waiver on one of your products?
Each waiver request is granted on a one time case by case basis and is not good for future purchases. Verbal requests will not be accepted.
Below is the required information:
1. Items requested for purchase
2. Quantity of each product
3. Competitor name
4. Competitor price
5. Photos and specifications of competitor products
Fax requests to Sales at (410) 540-5569 or email to: Jim Hook, Sales Manager at firstname.lastname@example.org.
Who do I contact for billing questions?
Please contact our Accounts Receivable department at (410) 540-5420. They will be more than glad to assist you with any questions.
What are your business hours?
Business hours:Monday-Friday 8:00 am – 5:00 pm (eastern)
Excludes State holidays